Privacy Policy and Notice

This is the privacy notice of PandaMART. In this document, “we”, “our”, or “us” refer to PandaMART (NZ) Limited.

This is a notice to inform you of our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with New Zealand law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, please tell us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our website or provided from you in some other way, and why it is necessary to collect it:

1.  Personal information

This includes basic identification and contact information, such as your name and contact details.

This information is used:

1.1.         to provide you with the services which you request;

1.2.         to maintain our accounts;

1.3.         to enable us to answer your enquiries;

1.4.         to help to make our website as useful to you as possible;

1.5.         for billing;

1.6.         for verifying your identity for security purposes;

1.7.         for marketing our services and products;

2.  Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

2.1.         to correspond with you or deal with you as you expect;

2.2.         in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

2.3.         to send you news about the services to which you have signed up;

2.4.         to tell you about other of our services.

3.  Information you post on our website

Information you send to us by posting to the Food Q & A or Goods Review section, is stored on our servers. We do not specifically use that information except to allow it to be read, but we reserve a right to use it in any way we decide.

4.  Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.

5.  Financial information relating to your credit cards

This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of our contract merchant service provider. That page is not controlled by us. Our staff and contractors do not have access to it.

6.  Note on padlock symbols and other trust marks

Many companies offer certification and an icon or other small graphic to prove to visitors that the website is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service.

7.  Sending a message to our support system

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.

8.  Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person the information contained in your complaint.  It is our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

9.  Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

10.  Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we would like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

11.  Review or update personally identifiable information

At any time you may review or update the personally identifiable information that we hold about you, by contacting enquires@pandamart.co.nz. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

12.  Removal of your information

If you wish us to remove personally identifiable information from our web site, you may contact  enquires@pandamart.co.nz. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

 

If you have any question regarding the privacy policy, please contact us through the contact page.